How many days does it take to pick and pack a new order?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Are you offering free shipping? What is the threshold?
Alberta: $25 Flat Rate, Free Shipping over $300
BC, SK, MB: $30 Flat Rate, Free Shipping over $350
ON, QC: $35 Flat Rate, Free Shipping over $375
Rest of Canada: $45 Flat Rate, Free Shipping over $425
Continental United States: $40 Flat Rate
Central & South America $60 Flat Rate
EU: $60 Flat Rate
What are your estimated delivery times (how long will it take for a product to reach the customer)?
Canada & US: 3-12 business days
EU: 1-3 weeks
Central & South America: 2-3 weeks
Do you have any shipping zone restrictions?
We currently offer shipping North America, United States of America, South America, and the European Union.
Lost or Damaged Product
Damage: In the event that your order arrives damaged in any way, please email us as soon as possible at support@tracksvr.comwith your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will try our best to work towards a satisfactory resolution.
Lost: please allow 30 days domestic and 45 days internationally from the initial ETA. Tracking numbers will be provided for all shipments. If the provider has lost it, we will issue a refund within 2 days of proof of loss. All shipping rates include insurance.
